Shipping policy

where do you ship? I ship worldwide. Shipping costs are calculated at checkout, and are based off of distance and weight. I usually ship my items in 7x7x6 inch boxes that weight about 1-2lbs. Larger and heavier items will cost more to ship. Please note: Shipping times for international shipping run longer and may result in your package being delayed.

do you refund shipping overages? Yes! Sometimes Shopify over charges your shipping fee, especially if you place multiple pottery orders. I always refund overages and you can expect the refund to be issued to your bank account/debit card/etc. within 1-3 business days.

what do you do about lost or stolen packages? Once the item has been shipped, I am not responsible for packages that have been lost or stolen. All pottery orders are insured through USPS, so if you believe that your package is lost, contact USPS to open a claim. If you are worried about the possibility of your package getting stolen, you can request that your package require a signature at delivery for an extra fee. Simply reach out to me either before or immediately after purchasing from my shop via email (yarnoverclay@gmail.com) and I would be happy to accommodate.